HONE is a trading name of Hone Store Ltd, a company registered in England and Wales under registration number 11544958. Our registered address is 16A Adamson Road, London, NW3 3HR.
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site.
To use some of the services or features on HONE you will need to register. When registering you will be asked to provide information about yourself. Please provide information that is true, accurate, up to date, and complete. Should any of the information provided during registration change, you can update your settings on the Site.
The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorised use of your account.
To unsubscribe email us at [email protected]
Eligibility to Purchase
In order to use certain features on our site (such as "HONE Delivery plus" or "Try before you buy") you will be required to provide your personal details. You’ll need to provide your real name, phone number, e-mail address and other requested information as well as your payment details.
By completing checkout you are confirming that the payment card belongs to you or you have the explicit permission of the payment card owner to use it. At times HONE will have validate payments by obtaining authorisation from the card issuer. If the issuer of your payment card refuses to authorise payment to HONE, we will not be liable for any delay or non-delivery of your order.
Purchases can be made using cards issued in the UK. Debit and credit cards are accepted from the following providers: Mastercard, Visa, American Express.
We may have to check your order for compliance with our security systems, this may delay your order being confirmed and shipped, we may also need to contact you to confirm some details before completing your order.
All orders are subject to acceptance and availability; items in your shopping basket are not reserved and may be purchased by other customers.
HONE offers products for sale that are in stock and available for dispatch from our suppliers. We make every effort to ensure supplier stock levels are accurate at the time of your purchase; occasionally however, inaccuracies in supplier information may result in items going out of stock before your order is fulfilled. This is also possible if we receive damaged/faulty items from the supplier and are unable to order a replacement due to a lack of stock.
Acceptance of Your Order
We will email you to confirm your order details, this is not acceptance of your order only confirmation that we have received it. Unless you cancel your order before dispatch, acceptance of your order and completion of the contract between you and HONE will be completed on your receipt of the order. Any items not included in the dispatch confirmation are not part of the contract.
If we are unable to authorise payment for the order, there are shipping restrictions or an item is out of stock or doesn’t pass quality control standards and is withdrawn we will not accept your order for the item in question. Equally, if you as the customer do not meet the eligibility criteria set out within the TOS we will not accept your order.
All prices on the Site are shown in GBP inclusive of VAT. All prices and offers remain valid only as long as advertised.
Sale Price Policy
We are not able to offer sale price adjustments. A sales price adjustment is any form of compensation for a reduction in price of an ordered item.
Portrayal of Products
We make every effort to portray items accurately but slight variations may occur. All dimensions quoted are approximate and we make an effort to ensure that the reproduction of colours is as accurate as possible. Please note there may be variations in colours dependent on the calibration and settings of individual screens.
Delivery times can be delayed during busy seasons (Christmas and sale periods). We cannot guarantee delivery on a specified day and delivery may be delayed due internal or third party delays.
We hope you are very happy with your purchase, but if you wish to return a product to us for any reason please do so within 14 days of receiving your order. It must be in a saleable condition and in its original undamaged packaging as well as having all of the tags attached, make sure it is packed up securely with the returns form and we will refund you for the product on receipt. We will not refund the shipping fee on non-faulty items.
Orders placed using a tier-based discount promotion are subject to terms and conditions, and exclusions may apply. If items are returned from orders made using a tier-based discount promotion, where the total value of the order falls below the minimum spend required to be eligible for the discount, the items that are kept by you will revert to full price and the refund you receive will be adjusted accordingly.
This does not affect your statutory rights.
To return an item, complete the returns form provided with your order and attach the freepost returns label (Royal Mail or CollectPlus). A proof of postage certificate is provided free of charge in either case and this is the only proof we can accept.
You can cancel your items up until dispatch for a full refund, you can do this by emailing us at [email protected]
This does not affect your statutory rights.
The total liability for any claim against HONE shall not exceed the price of goods supplied by HONE to the customer. We accept liability for death or personal injury caused by our negligence or willful misconduct, this is not limited by the previous condition.
We will not be liable to you for any indirect or consequential loss, damages or expenses (e.g. loss of profits) save as precluded by law.
If HONE fails to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS to the limit of the purchase price. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and HONE knew it might happen, for example, if you discussed it with us during the sales process.